Customer Service Contact hours | Australia (AEST):
Monday to Friday, 9am - 5pm (working business days, excluding weekends and public holidays). Please allow up to 48 business hours for a response.
If you're looking for an update on your order please click here to visit our order tracking page.
In order for us to assist you as quickly as possible, please provide the following information:
1. Order number
2. Reason for enquiry
3. If your enquiry is about a tracking number, please check your inbox and spam folders first for any dispatch emails from Luvo Store. Orders are usually dispatched within 3 business days.
4. If the enquiry is about a faulty item, YOU MUST ATTACH A PHOTO/VIDEO so we can assess and resolve the issue as quickly as possible.